Frequently Asked Questions
Welcome to our FAQ page, where we aim to answer your most common questions about our luxury and smart watches for both men and women. We hope we can answer your common questions about timepieces or our own shipping and refund policies but if you have any further queries or need assistance, please don’t hesitate to contact our customer support team.
What is the difference between a Traditional Watch and a Smartwatch?
The main difference between a mechanical watch and a smartwatch are the internals. Traditional luxury watches rely on cogs and gears to keep time whereas smart watches use microchips like your phone or computer in order to keep time.
Watches are traditional timepieces crafted with precision and often feature high-quality materials and intricate designs.
Smartwatches are technologically advanced devices that combine traditional watch features with smart functionalities like fitness tracking, notifications, and apps.
How do I choose the right watch?
In order to choose the right watch you should consider 3 main things:
your style, budget, and intended use.
Luxury watches are ideal for those who appreciate craftsmanship and timeless elegance.
Smartwatches are perfect for tech-savvy individuals seeking connectivity and fitness tracking capabilities. Read our detailed article on the subject for more information
What is the Difference Between Mechanical, Quartz and Automatic Watches?
The main difference between Mechanical, Quartz and Automatic watches is that quartz watches are powered by a battery whereas an automatic watch requires nothing more than the movement of the wearer’s wrist to keep the watch ticking.
Quartz watches are highly accurate and require minimal maintenance. Automatic watches are self-winding and offer a sense of craftsmanship, while mechanical watches are hand-wound and prized for their intricate movements.
What is Better, Quartz or Automatic Watches?
Both quartz and automatic watches are widely considered to be accurate. However, some watch experts argue that quartz watches are more reliable because they are accurate to within half a second while automatic watches can be off by a few seconds.
That being said, an automatic watch will never need batteries so that is one less expense you need to worry about.
Are your watches water-resistant?
Most of our luxury watches are water-resistant to varying degrees, with specific ratings provided in the product descriptions.
Smartwatches are also water-resistant, but the level of resistance may vary between models.
Do you offer international shipping?
Yes, we offer international shipping to many countries. We also offer free shipping worldwide. Please check our shipping policy or contact us for details.
How much is shipping and how long does an order take to arrive?
We are pleased to offer FREE SHIPPING to all our customers worldwide. These watches come from various suppliers in China, the USA, and Europe so shipping can take anywhere from 10 business days to a maximum of 21 business days, depending on where in the world you are located.
How do I track my order?
Once your luxury watch order ships, you’ll receive a tracking number via email. You can use this number to track your package’s status.
What is your return policy?
We offer a hassle-free return policy within 40 days of purchase. Please see our returns page for detailed instructions.
Can I get a refund if I change my mind about my purchase?
It depends on the supplier. Because our quality timepieces come from a range of suppliers we are unable to guarantee refunds if there is nothing wrong with the product. Please contact us if you do change your mind and we can liaise with our suppliers to determine if we are able to offer a return and refund.
Do your watches come with warranties?
Yes, most of our luxury watches come with manufacturer warranties. The duration varies by brand and model, so check the product description for details.
Smartwatches also typically come with warranties.
How do I set up and use a smartwatch?
We provide detailed instructions with each smartwatch purchase. Additionally, our customer support team is available to assist you with setup and any questions you may have. You should also note that most smart watches come with a link to an App that you can download that not only allows you to easily connect and sync your watch to your phone, but also provides detailed instructions on setting it up.
Can I get my watch serviced or repaired if it encounters issues?
Yes, however we do not offer watch servicing or repair services. Please contact your local watch repair service to have your timepiece repaired. If however it breaks within 40 days of purchasing it we will of course offer a full refund once you supply photo evidence and details of the fault (see our returns policy page for more information)
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Afterpay, and more. You can find the full list at checkout.
Can I order replacement watch straps or bands?
Yes, we offer replacement watch straps and bands for many of our luxury watches. Check our accessories section for options.
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